This page says what we promise, where we fall short, and how to reach us. If anything on Hottub blocks you, the Feedback button at the bottom-right of every page goes straight to our team — or email [email protected] any time.
Our commitment
Hottub aims to meet WCAG 2.2 Level AA across web and mobile. That’s a floor, not a finish line. We’d rather ship one accessible feature than three that exclude people.
What we actively check
Color contrast
Body text and UI controls meet 4.5:1; large text meets 3:1. Verified in light and dark mode.
Keyboard navigation
Every interactive element is reachable and operable by keyboard, in a logical order, with a visible focus ring.
Screen reader support
Semantic HTML, labelled fields, ARIA only where it adds information. Tested with VoiceOver, NVDA, and TalkBack.
Reduced motion
We respect prefers-reduced-motion and suppress decorative animation for people who’ve asked for less.
Dark mode
We honor prefers-color-scheme, so people sensitive to bright screens get the right palette automatically.
Live A/V Soaks
Video and audio are always optional. Captions/transcripts are on the roadmap; if you need them today, tell us and we’ll make sure you’re not blocked.
VR comfort
Immersive (VR) Soaks are always optional — you can join any Soak on a flat screen instead of a headset. In VR we offer a seated option and respect comfort settings; motion sensitivity is a design priority.
Room-fit flags
Hottubs can advertise wheelchair-accessible, sensory-friendly, caregiver-friendly, and low-pressure so members can self-select.
Where we’re honest about gaps
Known gaps
- Live captioning on Soak video is planned, not shipped.
- Captions and full screen-reader support inside VR Soaks are early; a flat-screen alternative is always available.
- Mobile A/V keyboard navigation has rough edges we’re tracking.
- A third-party WCAG audit is planned before public launch — not yet complete.
Tell us when something blocks you
- On the web — the Feedback button at the bottom-right of every page. Choose “Safety / accessibility” and it lands directly with our team.
- In the mobile app — open Settings and tap Send feedback. Same form, same team.
- Email — [email protected], with “accessibility” in the subject line.
We aim to acknowledge within two business days and give you a real human, not a ticket queue.
How this connects to Hottub
Accessibility, safety, and belonging share a single principle: it must always be OK to say no — to a prompt, to a camera, to a recurring room. The Community Covenant describes how that shows up socially; this page describes how it shows up technically.